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Training Attitudes for Service
There are many companies that understand that superior service as a superior seed to produce maximum results. So, right now, there is an awareness to focus on yourself, and is no longer so focused on the movements and steps of competitors. Marketing savvy companies now have a strategy to create internal organizational excellence, as well as the advantage of connecting with customers from the positive energy and good attitude of superior employees. Service excellence is in a positive attitude of service and positive perceptions about the quality of products sold. In terms of excellence is attitude, then every seller must be able to throw his ego, and serve customers with heart. So, the seller must be smart to take heart and touch the customer’s emotions with positive energy, so that customers feel happy and happy to shop. This training will provide an understanding of attitudes for service and optimize the company’s ability to achieve the company’s strategic objectives.
Objectives of Training Attitudes for Service
After attending this training, participants are expected to understand:
- The concept of attitudes for service
- The importance of excellent service and good for the sake of the company’s survival
- Standard of service within the company
Training Materials Attitudes for Service
- The concept of attitudes for service
- Excellent service
- The importance of ethics in service
- The impact of good and bad service ethics
- Barriers in providing excellent service and good
- Case Study and Discussion
Training Participants
This training is for:
- Supervisor, Manager or above level of all Divisions, or other agencies that require this training;
- Practitioners or Professionals who want to increase knowledge about attitudes for service
Training Facilities
- The training place at the Hotel
- Lunch and Coffee Break
- Hard Copy Material
- Soft Copy of Material on a USB Flashdisk
- Certificate
- Training Kits
- Jackets, bags and hats
- Souvenir / Door Prize for the best participants *)
Training Investment
- Rp. 4.500.000, –
- The price does not include tax
Instructor
- Edison Firdaus MM
- Mochamad Sutarsono, ST. MT.
- Anriyas Supriyanto, MM
- Betty Bahiyah, SH
- Muslim Jayadi
- Dwi
- Audith Turmudhi, MM dan Team
Marketing Line:
HP/WA: 0858-11-210875
Email:
daftar@training-consulting.co.id
Website:
Training Schedule
- Bali, March 13-14 2017
- Jakarta, April 12-13 2017
- Bandung, May 10-11 2017
- Bogor, June 14-15 2017
- Tangerang, July 12-13 2017
- Yogyakarta, August 7-8 2017
- Solo, September 13-14 2017
- Bali, October 4-5 2017
- Jakarta, November 6-7 2017
- Bandung, December 13-14 2017
For another training schedule, please contact our Marketing
Other Training: http://www.training-consulting.co.id
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Training Attitudes for Service
Sudah banyak perusahaan yang memahami bahwa pelayanan unggul sebagai benih unggul untuk menghasilkan hasil yang maksimal. Jadi, sekarang ini, ada kesadaran untuk fokus kepada diri sendiri, dan tidak lagi terlalu fokus kepada gerak dan langkah para pesaing. Perusahaan-perusahaan yang cerdas pemasaran, sekarang memiliki strategi untuk menciptakan keunggulan di dalam internal organisasi mereka, serta keunggulan untuk terhubung dengan para pelanggan dari energi positif dan sikap baik para karyawan unggul. Keunggulan pelayanan ada di dalam sikap positif pelayanan dan persepsi positif tentang kualitas produk yang dijual. Dalam hal keunggulan adalah sikap, maka setiap penjual harus mampu membuang egonya, dan melayani pelanggan dengan hati. Jadi, penjual harus cerdas mengambil hati dan menyentuh emosi pelanggan dengan energi positif, sehingga pelanggan merasa senang dan bahagia untuk berbelanja. Pelatihan ini akan memberikan pemahaman mengenai attitudes for service serta mengoptimalkan kemampuan perusahaan untuk mencapai tujuan strategis perusahaan.
Tujuan Training Attitudes for Service
Setelah mengikuti pelatihan ini, peserta diharapkan dapat memahami :
- Konsep attitudes for service;
- Pentingnya pelayanan prima dan baik demi kelangsungan perusahaan;
- Standar pelayanan dalam perusahaan
Materi Training Attitudes for Service
- Konsep attitudes for service
- Pelayanan prima
- Pentingnya etika dalam pelayanan
- Dampak dari etika pelayanan yan baik maupun buruk
- Hambatan dalam memberikan pelayanan prima dan baik
- Studi Kasus dan Diskusi
Peserta Pelatihan
Training ini diperuntukkan bagi:
- Supervisor, Manager ataupun level diatasnya dari semua Divisi, ataupun instansi lainnya yang membutuhkan training ini;
- Praktisi atau Profesional yang ingin menambah pengetahuan mengenai attitudes for service
Tempat Pelatihan
- Jakarta
- Bandung
- Bogor
- Yogyakarta
- Bali
Fasilitas Pelatihan
- Tempat pelatihan di Hotel
- Lunch dan Coffee Break,
- Hard Copy Materi,
- Soft Copy Materi di dalam USB Flashdisk,
- Sertifikat
- Training Kits,
- Jaket, tas dan topi
- Souvenir / Door Prize untuk peserta terbaik *)
Investasi Pelatihan
- Sebesar Rp. 4.500.000,-
- Harga tidak termasuk pajak.
Instruktur
Edison Firdaus MM
Mochamad Sutarsono, ST. MT.
Anriyas supriyanto, MM
Betty Bahiyah, SH
Muslim Jayadi
Dwi
Audith Turmudhi, MM dan Team
Hubungi Marketing:
HP/WA: 0858-11-210875
Email:
daftar@training-consulting.co.id
Website:
Waktu Pelatihan
- Bali, 13-14 Maret 2017
- Jakarta, 12-13 April 2017
- Bandung, 10-11 Mei 2017
- Bogor, 14-15 Juni 2017
- Tangerang, 12-13 Juli 2017
- Yogyakarta, 7-8 Agustus 2017
- Solo, 13-14 September 2017
- Bali, 4-5 Oktober 2017
- Jakarta, 6-7 November 2017
- Bandung, 13-14 Desember 2017
Jadwal pelatihan lainnya, silakan hubungi bagian marketing kami
Pelatihan Lainnya :http://www.training-consulting.co.id
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